ARE YOU PASSIONATE ABOUT CREATING MEMORABLE FIRST IMPRESSIONS AND DELIVERING EXCEPTIONAL SERVICE?

Join the Kingston Marriott Hotel as a Front Desk Agent and become the face of our hotel. In this key guest-facing role, you’ll provide a warm welcome, smooth check-ins and check-outs, and assist with anything our guests need to feel at home.

WHO WE ARE – EASTON’S GROUP OF HOTELS

Easton’s Group of Hotels is one of Canada’s most dynamic hospitality companies, known for our diverse collection of premium properties and a commitment to unforgettable guest experiences. We’re built on strong values, exceptional service, and a passion for making every stay memorable.

THE MARRIOTT EXPERIENCE

As the world’s largest hotel brand, Marriott Hotels delivers warm, thoughtful service paired with modern luxury. Our Kingston property blends the comfort and elegance of Marriott with the charm and character of downtown Kingston, giving guests a stay they’ll always remember.

WHAT WE’RE LOOKING FOR

We’re seeking a professional and personable individual who thrives in a fast-paced, guest-focused environment:

• Minimum one year of front desk or guest services experience, preferably in a hotel setting.
• High school diploma or equivalent required; post-secondary education in hospitality is an asset.
• Fluent in English; additional language skills are a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable standing for extended periods and lifting up to 50 lbs.
• Proficient with computers and familiar with hotel property management systems (PMS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

As a Front Desk Agent, you’ll be responsible for ensuring our guests enjoy a seamless and welcoming arrival, stay, and departure experience. Your daily duties will include:

• Greeting all guests with a friendly, professional, and prompt manner.
• Checking guests in and out efficiently, ensuring accuracy in guest information and payment processing.
• Providing guests with information about hotel services, facilities, and local attractions.
• Handling cash, credit, and other payment transactions following hotel procedures.
• Managing guest reservations, modifications, and cancellations in person and over the phone.
• Upselling rooms and amenities to enhance guest experience and support revenue growth.
• Responding to guest requests and complaints with a solution-focused mindset and service recovery strategies.
• Issuing room keys and managing safe deposit boxes with care and security.
• Communicating important information to management and other departments to ensure guest needs are met.
• Supporting concierge services, providing directions, making recommendations, and arranging transport or reservations as needed.
• Completing administrative duties such as preparing reports, shift checklists, and bank deposits.
• Promoting a team environment through clear communication and a positive attitude.