Job Ref: EHG3064
Branch: Holiday Inn Bristol Airport
Location: Holiday Inn Bristol Airport, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours weekly
Posted date: 08/07/2025
Closing date: 10/08/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Agent at our Holiday Inn in Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
This role is very hands’ on and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you’ll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
• Be a multitasker!
• Be able to answer our hotels calls in professional yet welcoming manner.
• Carry out guest call backs to ensure everyone is happy.