Guest Service Agent F&B ( Waitron) at Hilton Hotels & Resorts

, North-East District, Botswana -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Food and Beverage Knowledge, Order Taking, Upselling, Beverage Pairing, Teamwork, Communication, Customer Service, Grooming, Flexibility, Cash Handling, Food Hygiene

Industry

Hospitality

Description

A Guest Service Agent F&B ( Waitron) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Guest Service Agent F&B (Waitron), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: Execute duties as assigned by the F&B Service Leadership Team or General Manager Be a reliable member of the F&B Service Team and a collaborative colleague whose passion for hosting can be observed every day. Organise the ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, to the required standard, and in line with our quality and service standards Constantly maintain work station cleanliness and tidiness Actively ask for feedback and look for areas of improvement while taking orders and delivering food to guests Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer Actively upsell our products and provide advice to guests on food recommendations and beverage pairing Be aware of planned team meetings and learning sessions and attend as required Communicate clearly and constructively between F&B service colleagues and culinary team to help deliver great guest experiences in our F&B outlets Participate positively in pre and post service briefs and apply learning to future service Provide constructive suggestions to the management team on product, menu or processes Be a role model for others in regards to passionate, friendly guest service in line with HGI brand values and behaviours What are we looking for? A Guest Service Agent F&B (Waitron) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in Food and Beverage department and/or industry Previous experience of cash handling Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

The Guest Service Agent F&B is primarily responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent experience, while possessing extensive knowledge of menu offerings. Key duties include executing tasks assigned by leadership, maintaining workstation cleanliness, actively upselling products, and communicating effectively with culinary teams.