About the role:

The stunning Fable Terrace Downs Resort, just an hour drive away from Christchurch, boasts a championship style golf course, restaurant and villa accommodation. We are now looking for a strong Guest Service Agent to be a key player in our Front Office team!

The Guest Service Agent role is to deliver professional 5-star reception services to our guests. 

Full-training will be provided if you have the right attitude and willingness to learn. This role will provide you with many staff benefits as well as the opportunity to grow your career in hospitality. 

Due to the remote location of the Resort, you will preferably have your own transportation. 

Key responsibilities

• Working as part of a team on a rotating roster including public holidays
• Ensure an efficient and professional reception experience for guests
• Handle daily guest check-in and check-out
• Attending to calls and other guest enquires
• Demonstrate and maintain high level of guest services
• Comply with Resort's security, fire regulations and all health and safety legislation
• Able to upsell products and services, as well as increase guest satisfaction
• Completing reservations and all other duties assigned by Front Office Manager
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