Guest Service Agent/Front Desk at Accor
Philadelphia, Pennsylvania, USA -
Full Time


Start Date

Immediate

Expiry Date

14 Oct, 25

Salary

0.0

Posted On

16 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Excel, Management System, Messaging, Opera

Industry

Hospitality

Description

COMPANY DESCRIPTION

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.
Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Job Description

DON’T MISS OUT ON THIS OPPORTUNITY!

First impressions are lasting impressions!
We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.
    Additional Information
    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Responsibilities
  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
  • Handling incoming phone calls to the hotel including In-house guest requests.
  • Enrolling guests in our ALL Accor frequent guest program.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
  • Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
  • Responsible for a cash bank and following all cash handling procedures.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
    Qualifications
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