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Guest Service Agent (Full Time) at DRM EMPLOYEES LLC
Houston, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Multitasking, Problem-Solving, Attention to Detail, Hospitality, Computer Proficiency

Industry

Real Estate

Description
Description Guest Service Rep Houston, TX Description Job Title: Front Desk Agent / Guest Service Representative Job Summary: We are seeking a friendly and professional Front Desk Agent / Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out. Key Responsibilities: - Greet and welcome guests upon arrival with a warm and friendly demeanor - Manage the check-in and check-out process efficiently and accurately - Handle guest inquiries, requests, and complaints in a timely and professional manner - Provide information about hotel services, local attractions, and amenities - Process reservations and maintain accurate records in the hotel management system - Collaborate with housekeeping and maintenance teams to ensure guest satisfaction - Assist with billing and payment processing - Maintain a clean and organized front desk area Skills and Qualifications: - High school diploma or equivalent; additional education in hospitality is a plus - Previous experience in a customer service role, preferably in the hospitality industry - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Proficient in using computer systems and hotel management software - Attention to detail and problem-solving skills - Flexibility to work various shifts, including weekends and holidays We are an equal opportunity employer and welcome applications from all qualified individuals. Requirements Requirements Flexibility
Responsibilities
The Guest Service Agent is responsible for providing exceptional customer service to guests, managing the check-in and check-out process efficiently. They will handle inquiries, requests, and complaints while collaborating with housekeeping and maintenance teams to ensure guest satisfaction.