GUEST SERVICES AGENT – HILTON GARDEN INN TORONTO AIRPORT

We are currently looking for a Full – Time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service.

ABOUT US

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

Reporting to the Front Office Manager, you’ll:

• Provide warm, friendly service to all guests and team members, ensuring a welcoming and professional environment at all times.
• Manage check-in and check-out procedures, interact with guests professionally, and accommodate special requests whenever possible.
• Create, modify, and cancel reservations as needed, ensuring accuracy and attention to guest preferences.
• Answer and direct incoming calls in a timely and courteous manner, maintaining proper operation of front desk telephones.
• Handle guest inquiries and complaints, providing information on hotel services, local attractions, and resolving issues promptly to ensure guest satisfaction.