Company Description
“Hospitality is a work of Heart” - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a
Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.
As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.

JOIN US, AND BECOME A HEARTIST®

Job Description

• Be the first point of contact and greet guests with a warm welcome every time
• Provide efficient, friendly, and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure they are met within established timeframes
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required

QUALIFICATIONS

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude individual
• Ability to work independently and demonstrate initiative in a dynamic environment
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone
• Self-motivated with a positive and professional attitude
• Knowledge of Opera PSM is a bonus
• A full Drivers Licence
• Willingness and availability to work flexible hours including mornings, nights, weekends, and holiday periods
  Additional Information