Guest Service Agent - Full Time at Tharaldson Hospitality

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

16.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Room Assignment, Handling Confidential Information, Guest Request Management, Complaint Resolution, Call Handling, Message Taking, Cash Drawer Management, Record Keeping, Sales Assistance, Wake-up Calls, Log Maintenance, Continental Breakfast Replenishment, Lobby Maintenance, Laundry Functions, Customer Service

Industry

Hospitality

Description

Guest Service Agent/Front Desk Agent EVENINGS and WEEKEND availability a must! Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: * Career advancement opportunities * Employee discounts * Competitive pay * Daily Pay * Flexible work schedule * Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) * Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: * 0 – 1+ year of customer service experience * Passionate about hospitality and creating an exceptional guest experience. * Ability to handle confidential information, including guest records, with a high degree of integrity. * Ability to answer and route calls as appropriate; takes guest messages with accuracy. * All other duties as assigned. * High School degree or better

Responsibilities

The Guest Service Agent is responsible for accommodating hotel guests by greeting, registering, and assigning rooms, while also promptly and effectively dealing with guest requests and complaints. Duties also include managing cash drawer contents, maintaining accurate records, and assisting with sales and marketing efforts as directed.