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Guest Service Agent (GO Hotel Nakhon Sawan) at Central Group
, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Front Desk Operations, Reservation Management, Cash Handling, Billing, Inventory Management, Reporting, Communication, Problem Solving

Industry

Retail

Description
Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records. Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services. Reservation Handling: Manage room bookings, cancellations, and modifications using the hotels reservation system, ensuring accuracy and efficiency. Grab & GO Station: Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property. Coordination: Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly. Cash and Report Handling: Perform daily cash handling, billing, and end-of-shift reports according to hotel procedures.
Responsibilities
The Guest Service Agent manages front desk operations, including check-ins, check-outs, and reservation handling. They also oversee the Grab & Go station inventory and coordinate with housekeeping and maintenance to ensure guest satisfaction.