Full job description

Company Description

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep – they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive - in one of our 950+ Hotels across 60+ countries – they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

About Mercure Brisbane Spring Hill

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

Job Description

As a Guest Service Agent at Mercure Brisbane Spring Hill, you’ll be at the heart of our guests’ experience, creating warm, memorable and welcoming stays from the moment they arrive. This is a fantastic opportunity to join a supportive and passionate Front Office team during an exciting time for the hotel as we continue to grow, evolve and deliver exceptional experiences to our guests.

Working as part of our Front Office team, your key responsibilities will include:

• Delivering exceptional and personalised guest service, from warm welcomes and efficient check-ins and check-outs to responding to queries and requests.
• Managing guest accounts, processing payments and ensuring guest preferences and special requirements are accurately recorded.
• Working closely with Housekeeping and other hotel departments to ensure guest requests are actioned promptly and seamlessly.
• Assisting with concierge services by sharing your local knowledge and providing recommendations to help guests make the most of their stay.
• Maintaining a professional, organised and welcoming Front Office environment while following hotel standards, policies and procedures.
• Participating in training and development opportunities while contributing to a positive, collaborative team culture.
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