Guest Service Agent
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! AND Hilton has been awarded the #1 Best Workplace in Australia by Great Place to Work!

A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:

• Welcoming and fulfilling the check-in process for Guests and group arrivals
• Completing the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems