As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:

• Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Proactively find ways to delight and excite our guests to ensure their stay in memorable
• Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including answering telephone calls and responding to emails.