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Guest Service Agent - Hilton Garden Inn, Napa at Reneson Hotel Group

Napa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

21.5

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Multi-tasking, Knowledge Of Napa County, Greeting Guests, Answering Phones, Taking Reservations, Cashiering, Concierge Services, Listening Skills, Documenting Issues, Assisting Guests

Industry

Hospitality

Description

The Hilton Garden Inn in Napa is seeking a part time Guest Service Agent (Front Desk/Reception) to be able to work 3pm - 11pm, including weekends. Must be able to work holidays that fall on regular scheduled days. Qualified applicants will have excellent and clear communication skills with a passion for customer service. Prior hotel front desk experience helpful. Qualifications: • Up- beat pleasant personality with an ability to assist a wide variety of personalities • Ability to multi-task: answer phones, greet guests, direct people • A good knowledge of Napa County to assist guest with driving directions, wineries, restaurant recommendations, shopping, transportation, etc. Responsibilities: • Greeting guests with a smile upon arrival or departure • Answering telephones, taking reservations, directions • Cashiering and Concierge services • Ability to fulfill guests requests such as wake up calls, forgotten amenities • Ability to listen to guest concerns and document any maintenance issues or special requests brought to your attention Reneson offers 401k with matching, sick and holiday pay, and Hilton worldwide discounts! Pay is $21.50 per hour. Apply online at www.renesonhotels.com

Responsibilities

The Guest Service Agent is responsible for greeting guests upon arrival and departure, answering telephones, and providing concierge services. They will also assist with fulfilling guest requests and documenting any maintenance issues.