Full job description

Location: Dubai, UAE

Department: Administration / Guest Relations - Female

Employment Type: Full-Time

Experience: 2–3+ years in Hospitality / Luxury Hospitality / Hotel / Guest Relations

About the Role

We are looking for a Guest Service Associate with a strong hospitality background to create a warm, professional, and premium experience for our guests, clients, and visitors.

The ideal candidate should have excellent luxury hospitality etiquette, grooming, communication, and interpersonal skills. The role will primarily focus on guest assistance and office hospitality, with occasional responsibility for front desk and reception duties.

Key Responsibilities

Guest Relations & Hospitality

• Welcome and acknowledge guests, clients, and visitors in a warm, polished, and professional manner.
• Provide a luxury hospitality experience aligned with the company's professional standards.
• Offer and serve tea, coffee, water, and refreshments to guests with proper hospitality etiquette.
• Assist guests with seating, meeting arrangements, directions, and general requirements.
• Maintain a high level of attentiveness and anticipate guest needs wherever possible.
• Ensure the reception, waiting, and guest areas remain clean, organized, and presentable.
• Coordinate with internal teams to ensure guests are attended to promptly and professionally.
• Handle guest requests, queries, and concerns with courtesy and discretion.
• Requirements
• 2–3+ years of experience in Hospitality, Hotels, Luxury Hospitality, Guest Relations, or a similar customer-facing environment.
• Previous experience in a 4/5-star hotel, luxury hospitality, premium retail, lounge, or high-end corporate environment is highly preferred.
• Excellent English communication and interpersonal skills.
• Strong understanding of professional and luxury hospitality etiquette.
• Pleasant personality with a naturally warm and service-oriented approach.
• Impeccable grooming and professional presentation.
• Confident, courteous, and comfortable interacting with senior executives, VIP guests, and clients.
• Ability to remain calm, composed, and professional in a busy environment.
• Basic computer and front-desk skills.
• Strong attention to detail and a proactive approach to guest service.

Pay: AED3,000.00 - AED5,000.00 per month

Work Location: In person

 

Full job description

To report to work prior to the commencement time, well-groomed and dressed as per the hotel’s grooming standards.

� To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.

� To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.

� To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction

� To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.

� To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs

� To maximize revenue by up selling and ensuring all services are charged for where applicable

� To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook

� To be aware of the hotel management, their office location, role and availability

� To be aware of the Priority Club and assist in achieving targets

� To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly

� To attend all company courses, in-house training sessions and meetings as requested by the management.

� To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay

� To ensure that standards of performance are as per the SOP Manual.

� To maintain a high level of confidentiality with regards to Guest & Management.

Responsibilities and Duties

� Comply with hotel rules and regulations and provisions contained in the employment handbook.

� Comply with company grooming and uniform standards.

� Comply with timekeeping and attendance policies.

� Actively participate in training and development programs and maximise opportunities for self-development.

Job Type: Full-time

Application Question(s):

• Are you locally available?
• Can you join immediately?
• Do you have at least 1 year experience working in a hotel as Guest Service Agent?
• Work Location: In persons