JOB OVERVIEW

We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.

EXPERIENCE

• Previous experience in guest services or a front desk role within the hospitality industry is preferred.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele.
• Strong phone etiquette skills to ensure clear communication with guests over the phone.
• A commitment to providing outstanding customer service in a fast-paced environment.
• Familiarity with hotel management software or phone systems is a plus.
  Join our team as a Guest Service Agent and play a vital role in delivering exceptional experiences for our guests!
  Job Types: Part-time, Permanent
  Pay: $16.25-$17.25 per hour

Benefits:

• On-site parking
• Paid time off

Work Location: In perso

• Greet and check in guests upon arrival, ensuring a smooth and efficient process.
• Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly.
• Manage phone systems to handle reservations, cancellations, and inquiries with professionalism and courtesy.
• Assist guests with information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and transactions at the front desk.
• Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that arise during their stay.
• Uphold hotel policies and procedures while maintaining a positive atmosphere for guests and staff alike.