ゲストサービス／フロントオフィス | Guest Service Agent - Hotel Indigo Tokyo Shibuya at IHG Career

Shibuya, , Japan -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Customer service, Concierge services, Check-in and check-out, Opera PMS, Japanese language, English language, Guest relations, Cash handling, Problem solving, Communication

Industry

Hospitality

Description

第一印象は大切です。お客様の思い出に残る体験をスタートさせるため、シームレスなお取引を実現し、地元の優れた見識を提供し、お客様がご自宅のようにくつろげるよう、あらゆるご要望を先回りできるフロントエージェントを募集しています。主な業務内容フロントオフィスにおける接客全般会計処理を含むチェックイン・チェックアウトゲスト情報登録、ゲストサービス、コンシェルジュサービス、電話サービスなど応募資格・学歴不問・フロント業務経験者・日本で就労可能な資格をお持ちの方・ビジネスレベル日本語および英語スキル（外国からのゲストが9割以上です）・Opera（PMS）経験者　歓迎福利厚生・社会保険（健保・厚年・雇用）完備・交通費全額支給・食事手当：　10,500円/月（500円/日）・私傷病休暇（Sick Leave）: 年間12日付与・誕生日休暇・制服・靴、ロッカー貸与・シャワー室・社員食堂（休憩室）・定期健康診断・社内表彰制度・IHG宿泊優待制度（国内・海外）・ホテルレストラン割引優待制度・道玄坂通ビルテナント割引・従業員感謝週間・月1回のランチ提供など私たちに期待すること私たちは、社員が成功するために必要なものをすべて提供します。あなたの努力に報いる競争力のある給与から、あなたが最高のワークライフを送れるようにデザインされた幅広い福利厚生まで - 完全な制服、印象的な客室割引、業界屈指のトレーニングなど。年間休日120日、有給休暇（10日～）、食事手当など、福利厚生も充実しています！私たちの使命は、すべての人を歓迎し、違いを認め合い、同僚が全人格を発揮できるような包括的なチームを作ることです。IHGホテルズ＆リゾーツは、人種、肌の色、宗教、性別、性的指向、性自認、国籍、退役軍人の地位、障害の有無にかかわらず、応募者と従業員に均等な雇用機会を提供します。当社は、信頼、サポート、受容の文化を推進しています。異なる背景、経験、視点を常に歓迎します； IHGは、チームメンバー一人ひとりに、帰属意識を高め、成長し、協力的な環境の中で変化をもたらすために必要な余地を与えています。IHGでは、仕事もプライベートも充実させるために、マイウェルビーイングを活用しています。フレームワーク、私たちはあなたの健康、ライフスタイル、そして職場でのウェルビーイングをサポートすることを約束します；だから、私たちに加われば、成長し続けるグローバル・ファミリーの一員になれるのです。 First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We need from you: ● No educational background required ● Experience in front desk operations ●Must be legally eligible to work in Japan ● Business-level proficiency in both Japanese and English (over 90% of guests are from overseas) ●Experience with Opera (PMS) is a plus What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. We also have amazing Hotel Benefits such as Meal Allowance, 120 Days Off, From 10 Days Sick Leave Paid Annual Leave Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.

Responsibilities

Manage front office operations including check-in, check-out, and guest registration while providing exceptional concierge services. Act as a primary point of contact for guests to ensure a seamless and memorable stay by anticipating their needs.