Guest Service Agent at Hotel Phillips Kansas City

Concord, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Guest Relations, Reservation Management, Cash Handling, Multitasking, Telephone Etiquette, Conflict Resolution, Time Management

Industry

Hospitality

Description

Description The Double Tree is looking for a friendly and outgoing individual to join our team as a Guest Service Agent. As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you! Schedule 12 pm - 8 pm or 3 pm - 11 pm Weekend Availability as needed Job Summary The Guest Service Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. Essential Duties and Responsibilities - Provide professional and courteous guest service at all times - Greet arriving guests - Answer telephone calls courteously and efficiently - Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions - Generate, confirm, cancel, and change guest reservations - Keep records of room availability and guests’ accounts - Assist arriving and departing guests with luggage - Compute bills, receive payments, and make change for guests - Make restaurant, transportation, or entertainment reservations for guests - Promote any current hotel and franchise marketing programs - Complete daily shift responsibility checklist - Ability to work well with a diverse group of people Additional Duties - Transmit and receive messages through telephone, facsimile, and switchboard - Maintain wake-up call service - Post ancillary charges to guest folios (i.e. food, room, telephone) - Maintain clean and neat work and storage spaces - Assist with the appropriate storage of guest property - Attend monthly department meeting - Assist other coworkers/departments when necessary - Participate in ongoing education and training - Other duties as assigned Requirements Essential Behavior Requirements - Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. - Communication: Actively listens to guests, coworkers and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. - Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed. - Quality: Work “product or service” is free of errors and exceeds customer expectations. Minimum Qualifications - Education or Experience- High school diploma or GED equivalent; no prior experience is required. - Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. - Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure. - Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. Physical Requirements - Ability to pass pre-employment drug test and background check - Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing - Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. - Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Responsibilities

The Guest Service Agent manages the check-in and check-out process while serving as the primary point of contact for guests. Responsibilities include handling reservations, answering inquiries, and ensuring a professional guest experience.