Guest Service Agent (Hotel Receptionist) at Accor

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Time Management, Problem Solving, Teamwork, Reception Skills, Booking Management, Complaint Handling, Attention to Detail, Positive Attitude, Professional Telephone Manner, Opera Experience

Industry

Hospitality

Description

Company Description Ibis Budget Newcastle is looking for a Guest Service Agent to join this ever thriving and exciting environment. Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a perfect one stop destination when traveling through to Sydney, Hunter Valley or as respite heading towards Brisbane. At Ibis Budget Newcastle our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO! Job Description Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day. Be an advocate of ALL: Accor’s loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with inter departments to assist guest and advise of room moves Roster includes working morning, afternoon, evening and overnight shifts Qualifications Previous hotel front office reception experience preferable Professional telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Previous experience Opera desirable not essential Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

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Responsibilities

Provide personalized service and create memorable experiences for guests. Handle check-ins and check-outs, manage guest accounts, and address inquiries and complaints.