SKILLS:

• Proven experience as a Guest Services Agent or in a similar role.
• Familiarity with hotel best practices and standard procedures.
• Hands-on experience with hotel software systems (PMS).
• Proficiency in English; additional language skills are an asset.
• Strong customer service skills with excellent communication and active listening abilities.
• Problem-solving and multitasking skills under pressure.
• Flexibility to work various shifts, including weekends and holidays.
• A professional appearance and a strong sense of responsibility.
  Job Types: Full-time, Permanent
  Pay: From $18.00 per hour

Experience:

• Guest services: 1 year (preferred)

Work Location: In perso

• Deliver exceptional guest service experiences throughout the guest’s stay.
• Greet guests warmly upon arrival, ensuring a welcoming experience.
• Monitor daily bookings and prepare assigned rooms before check-in.
• Perform check-in and check-out procedures, including handling reservations and processing financial transactions.
• Act as an ambassador for the hotel by promoting its services, amenities, and programs.
• Address and resolve guest requests and complaints promptly and professionally.
• Adhere to Hyatt standards and operational procedures.
• Communicate effectively with guests, coworkers, and management to resolve concerns and ensure guest satisfaction.
• Inform guests about available hotel services and amenities.
• Collaborate with Housekeeping and Food & Beverage teams to create a seamless guest experience.
• Manage daily duties, assign tasks, and monitor progress.
• Analyze guest feedback from reviews and suggest improvements to enhance guest satisfaction.
• Provide recommendations for local attractions, dining, shopping, and sightseeing.
• Build and maintain positive relationships with regular guests.