Guest Service Agent at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check In, Check Out, Booking Management, Up-selling, Hazard Identification, Risk Evaluation, Team Player, Fast-paced Environment, Multi-tasking, Communication, Customer Service, Problem Solving, Hospitality, Opera Property Management System

Industry

Hospitality

Description

Your day-to-day Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. What we need from you Ideally you will have 1-year previous experience in a Front Office or Guest Services related role Qualifications in Hotel Management and/or Hospitality related field preferred Experience using Opera Property Management System is highly regarded A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job What we offer We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Guest Service Agent is the first point of contact for guests and is responsible for check-in and check-out duties, managing bookings, and addressing guest needs and concerns. They also play a role in identifying hazards and implementing control measures.