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Guest Service Agent at Lancemore Hotel Group
Red Hill VIC 3937, , Australia -
Full Time

Start Date

Immediate

Expiry Date

04 Oct, 25

Salary

0.0

Posted On

05 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Ease, Availability

Industry

Hospitality

Description
Responsibilities
  • Greet guests with warmth and professionalism, using their names wherever possible
  • Handle guest check-ins and check-outs efficiently and accurately
  • Assist with reservations and provide information on packages, availability, and local attractions
  • Answer calls and emails in a friendly, helpful and timely manner
  • Maintain a clean and welcoming front desk area
  • Assist with poolside service, including tidying lounges and serving drinks as needed
  • Handle guest payments and cash floats with accuracy
  • Communicate guest requests and issues to relevant departments promptly
  • Support a seamless handover across shifts to ensure continuity of service
  • Live the Lindenderry culture by consistently going the extra mile for our guest