Guest Service Agent at Lancemore Hotel Group
Melbourne VIC 3000, , Australia -
Full Time


Start Date

Immediate

Expiry Date

27 Oct, 25

Salary

0.0

Posted On

28 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

Guest Service Agent – Lancemore Crossley St.
Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits
We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.

About the Role

  • Assist with check-in and check-out processes, ensuring a smooth guest experience
  • Respond to guest queries with warmth and professionalism
  • Provide local knowledge and information on hotel services and amenities
  • Maintain accurate guest records and ensure all bookings are correctly recorded
  • Answer emails and phone calls promptly and courteously
  • Support breakfast service and our very popular Hosted Hour
  • Support the team with day-to-day administrative and front desk tasks
  • Collaborate with Housekeeping and other departments to ensure service excellence
  • Help resolve guest concerns quickly and effectively
  • Contribute to a positive team environment that delivers memorable experiences

About You

  • A natural people person with a warm, professional communication style
  • Strong attention to detail and the ability to juggle multiple tasks
  • Experience in a similar role is ideal, but a great attitude is more important
  • Comfortable with technology – experience using hotel systems is a plus
  • RSA preferred; barista/bar experience also welcomed

What’s in it for you?

  • Work with a wonderful, like-minded team
  • Be part of a highly regarded boutique hotel group with a growing national footprint
  • Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available)
  • Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday!

About Us
Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar.
As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within.
www.lancemore.com.au/crossley-st
Apply Now
Applicants must have valid Australian working rights.

Responsibilities
  • Assist with check-in and check-out processes, ensuring a smooth guest experience
  • Respond to guest queries with warmth and professionalism
  • Provide local knowledge and information on hotel services and amenities
  • Maintain accurate guest records and ensure all bookings are correctly recorded
  • Answer emails and phone calls promptly and courteously
  • Support breakfast service and our very popular Hosted Hour
  • Support the team with day-to-day administrative and front desk tasks
  • Collaborate with Housekeeping and other departments to ensure service excellence
  • Help resolve guest concerns quickly and effectively
  • Contribute to a positive team environment that delivers memorable experience
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