GUEST SERVICE AGENT LD at Caesars Entertainment

South Lake Tahoe, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Skills, Leadership Skills, Communication Skills, Mathematical Skills, Administrative Skills, Problem Solving, Tact and Diplomacy, Computer Skills, Teamwork, Integrity, Resourcefulness, Professionalism, Fluency in English, Typing Skills, Time Management, Customer Relations

Industry

Gambling Facilities and Casinos

Description

JOB SUMMARY: Greets and checks in/checks out Harrah’s/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents. KEYJOB FUNCTIONS: Reinforces department procedures and guides Guest Service Agents Oversees the administration of room assignments, room departures, guest account charges and payment receipts. Provides administrative office assistance. Provides input to supervisors for the periodic reviews of assigned personnel. Acts as liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations. Generates and analyzes pre-downtime reports. Maintains manual rack of hotel during downtime each night. Replies to Internet reservation inquiries. Serves as liaison to IT to execute the date roll and to post room and tax. Maintains daily occupancy report statistics. Processes Travel Agent commission payments. Qualifications: EDUCATION and/or EXPERIENCE: HighSchool Diploma or equivalent preferred Minimumof 2 years in a hotel front desk position or 1 year as a supervisor in a guestservice position QUALIFICATIONS: Literate and fluent in English Ability to type minimum of 35 WPM Excellent guests service skills Ability to handle difficult orstressful situations with tact and diplomacy Working knowledge of Word and Excel Good communication skills Above average mathematical skills Ability to maintain a professional demeanor in stressful situations Demonstrated leadership skills Must be self-reliant and resourceful Ability to demonstrate a pleasant andenthusiastic demeanor at all times. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Must be able to stand for long periods of time (4 hours). Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen ﬁeld. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisﬁed employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Responsibilities

The Guest Service Agent greets and checks in/checks out hotel guests while ensuring high-quality service. They also oversee room assignments, assist with administrative tasks, and act as a liaison with housekeeping and IT.