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Guest Service Agent at Legacy Ventures

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

16.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Reservations, Concierge Services, Customer Service, Payment Processing, Local Area Information, Communication, Attention to Detail, Shift Reports, Suggestive Selling, Front Desk Operations, PBX Duties, Problem Solving, Time Management, Teamwork, Multitasking

Industry

Hospitality

Description

Job Details Job Location: Glenn Hotel (LHP Glenn1) - Atlanta, GA 30303 Position Type: Full Time Salary Range: $16.00 Hourly Job Category: Hospitality - Hotel Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. Qualifications Key Responsibilities: Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail

Responsibilities

Guest Service Agents are responsible for greeting and registering guests, assigning rooms, and processing payments. They also handle reservations and provide local area information to ensure a positive guest experience.