Guest Service Agent - LMIA

at  Clique Hotels Resorts Calgary

We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.

WE CAN PROVIDE LMIA.

Responsibilities:

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in PMS system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all guest transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• Absolute MUST to be available to work flexible shifts and weekends.

We are looking for a motivated and reliable individual who is passionate about providing exceptional customer service and creating a memorable guest experience. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Additional Information:

• Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job

Job Types: Full-time, Permanent
Pay: $16.50-$18.00 per hour

Additional pay:

• Bonus pay
• Overtime pay
• Retention bonus

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Calgary, AB T2E 7Y5: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel: 1 year (required)
• Front desk: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person
Expected start date: 2025-05-0

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in PMS system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all guest transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• Absolute MUST to be available to work flexible shifts and weekends