ABOUT MERCURE BRISBANE SPRING HILL

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
Job Description

As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include but are not limited to:

• Deliver exceptional guest service, including personalised greetings, efficient check-in/out processes, and handling queries and requests promptly.
• Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
• Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards.
• Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
• Assist with concierge duties, providing local information and recommendations.
• Participate in regular training to enhance guest service skills and contribute to administrative tasks as required.

Qualifications

The successful candidate will have:

• Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite
• Excellent organisational and communication skills with a strong customer service focus
• Ability to work well under pressure in a fast-paced environment
• Flexible availability to work a rotating roster, including weekends and public holidays
• Highly responsible and reliable with problem-solving skills

Additional Information

As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include but are not limited to:

• Deliver exceptional guest service, including personalised greetings, efficient check-in/out processes, and handling queries and requests promptly.
• Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
• Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards.
• Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
• Assist with concierge duties, providing local information and recommendations.
• Participate in regular training to enhance guest service skills and contribute to administrative tasks as required

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• Accor’s Parental Leave Scheme
• Access to our Employee Assistance Progra