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Guest Service Agent at Minor International

Luang Prabang, Luang Prabang, Laos -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Hotel Operations, Guest Experience, Problem Solving, MS Office, Property Management Systems, Shift Work

Industry

Hospitality

Description

Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking care of guest experience, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Company Location: Avani+ Luang Prabang Hotel

Responsibilities

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. This includes greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.