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Guest Service Agent at Minor International

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Teamwork, Proactivity, Knowledge of Hotel Operations, Fluency in English, Computer Skills, Property Management Systems, Russian Language, German Language

Industry

Hospitality

Description

Company Description Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais. Job Description KEY DUTIES AND RESPONSIBILITIES To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments, To attend hotel events, daily shift briefings and training to improve professional skill Qualifications A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Preferably Russian or German speakers Company Location: Anantara Mina Al Arab Ras Al Khaimah Resort

Responsibilities

The Guest Service Agent is responsible for anticipating guest needs and handling inquiries in a helpful manner. They must ensure high standards of service and follow up on guest satisfaction issues promptly.