FULL TIME | CASUAL

at Hotel Group is seeking a passionate and dedicated Guest Service Agent to join our team at Mantra Nelson Bay. This is an excellent opportunity for individuals who thrive in a fast-paced environment, love interacting with guests, and are committed to providing an exceptional guest experience. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay. Only short listed candidates will be contacted, local resident highly regarded.

• Welcome and check-in/check-out guests in a friendly and professional manner
• Answer guest inquiries, provide information about the resort and local area
• Handle reservations and assist guests with bookings, upgrades, and special requests
• Resolve guest concerns or complaints promptly, ensuring guest satisfaction
• Maintain accurate guest records and billing information
• Ensure the lobby and front desk areas are clean, organised, and well-stocked
• Collaborate with other departments to ensure guest needs are met and exceeded
• Assist with administrative tasks such as answering phones, email correspondence, and handling payments
• Ensure the resort’s security procedures are followed to ensure guest safety
• Support other team members as needed to ensure smooth operationsEnsure a very high level of customer service is constantly maintained
• Maintain good communication and work relationships in all hotel areas and with all properties
• Processing large volumes of reservations in a timely and professional manner
• Timely email management