Holloway Lodging Corporation is one of Canada’s largest lodging companies and our goal is to be one of North America’s top-performing lodging companies. Holloway hotels operate under internationally recognized brands such as Holiday Inn®, Travelodge®, Super 8®, DoubleTree by Hilton®, Best Western®, Days Inn®, and Quality Inn and Suites ®.
Reporting to the Front Office Manager, the Guest Service Agent/Night Auditor is responsible for greeting and registering hotel guests, while providing exceptional service!

THE SUCCESSFUL CANDIDATE WILL POSSESS THE FOLLOWING QUALIFICATIONS:

1. Completion of secondary school is required.
2. Completion of a two-year apprenticeship program, experience working at the front desk, or a college program in front desk operations or hotel management is considered an asset.
3. Ability to work night shifts
4. Ability to establish and maintain effective working relationships with associates, customers and patrons.
5. Must have the ability to communicate in English.
6. Strong customer service skills
7. Ability to establish and maintain effective working relationships with associates, customers and patrons
8. Proficient with computers and Microsoft office.
9. Experience with Property Management Software and Point of Sales systems is an asset.
   10.Strong organizational skills with attention to detail.
   Job Types: Full-time, Permanent
   Pay: From $17.20 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• hotel: 1 year (required)

Work Location: In perso

MAIN DUTIES

Guest service Agent

• Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
• Check in and check out guests in a friendly and professional manner.
• Complete the registration process by inputting and retrieving information from the Property Management System (PMS).
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Promptly answer the switchboard using positive and clear communication.
• Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence.
• Close guest accounts at time of check out and ascertain satisfaction. When necessary, utilize employee guest service recovery methods ensuring guest satisfaction is achieved.
• Take reservations, understand, and apply yield management principles and training.

Night Audit
1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters’ fees, tips paid out and settlements by type and cashier.
2. Run audit reports/journals from Property Management System, Point of Sales System and other software that is used.
3. Identify errors and perform adjustments to transactions as needed while preparing a detailed report of changes made.
4. Input revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Provide statistical information as required.
6. Demonstrate a positive and proactive attitude while being committed to providing exceptional guest service through use of initiative and empowered decision making.
7. Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance to Standard Operating Procedures.
8. Answer the switchboard in a courteous and caring manner ensuring accurate recording and prompt delivery of all messages or explanation/use of voicemail in line with property policy. Non-Inuktitut speakers are encouraged and expected to learn some basic phrases and greetings.
9. Ensure the security of cash, keys, safety deposit boxes and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.
10. Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques.
11. Program wake-up calls, order and deliver newspapers, set up continental breakfast and meeting rooms as needed.
12. Ensure accurate completion and timely submission of reports/information.
13. Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
14. Perform cleaning of the lobby and public areas as needed.
15. Complete computer system backups as required.
16. Perform Accounts Receivable and other accounting duties as assigned.
17 Be proficient in computer skills including excel and word.
18 Be competent in the completion of special month end tasks.
19 Completion of all duties relating to the shift and a concise handover to the previous/post shift.
20. All other duties as required.