POSITION DESCRIPTION:

• Handling of arrivals and departures;
• Providing exceptional customer service
• Balancing your end of shift accurately and timely
• Other end of day procedures
• Full understanding of the operation in order to answer guest questions
• Ensuring all guest room rates are correct and balanced
• Daily Corporate reporting when working N/A shift
• Balancing of the day’s business for all areas of the hotel accurately and timely when working N/A Shift
• Making reservations and up selling all hotel products
• Group reservations and rooming list entry into PMS
• Full knowledge of rates, room types, and data entry in PMS
• Responding to all guest inquires
• Full knowledge of Skytouch and balancing of revenues and payouts
• Cash handling duties
• Daily Cash Deposits
• Basic record keeping in Word and Excel documents
• Full knowledge and understanding of emergency procedures;
• Other duties as assigned.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:

• knowledge of computerized systems
• Knowledge of PMS systems and procedures an asset;
• Knowledge of Excel an asset;
• Previous experience as Guest Service Agent/NA in Front Desk area, an asset.
• Must possess excellent interpersonal skills;
• Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations;
• Must be honest, reliable and dependable;
• Must demonstrate behavior consistent with core values;
• Must be a team orientated individual with good interactive skills.
• Criminal Record Check Required
  Job Type: Part-time
  Pay: $17.36-$19.33 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details