Penmac Staffing has teamed up with a local resort in the Brainerd Lakes Area in search of a Guest Service Agent - Night Auditor to add to their team! This position is responsible for ensuring the smooth and efficient operation of the front desk during the night shift. You will be responsible for checking guests in and out, answering phone calls, responding to guest inquiries, and handling any guest complaints. Your attention to detail and ability to multitask will be essential in ensuring that our guests have a pleasant and comfortable stay.

PREFERRED SKILLS:

• Experience in the hospitality industry
• Knowledge of hotel property management systems
• Ability to handle cash and credit card transactions
• Experience with night audit procedures

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• 1+ years of experience in a customer service role
• Ability to work overnight shifts and weekends and holidays
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and basic computer skills
  *Please apply online at penmac.com, or submit your résumé to brainerd@penmac.com.
  Call us with your questions at (218)-824-9675, or stop in and see us at 607 Washington Street in downtown Brainerd, across from the historic landmark water tower!
  Penmac Staffing - “We Place People First”

• Check guests in and out of the hotel
• Answer phone calls and respond to guest inquiries
• Handle any guest complaints and resolve issues in a timely manner
• Perform night audit procedures to ensure the accuracy of guest accounts and hotel revenue
• Assist with other duties as assigned by the Front Desk Manager