Guest Service Agent/Night Auditor, PT

at  Novotel Vaughan

Job description
At Novotel Vaughan we want to create memorable experiences! These experiences begin and end with our Guest Service Agents. We are looking for an outgoing, friendly, and hospitable candidate to join our team!

Responsibilities:

• Provides excellent guest service to all guests
• Greets, checks in, and settles all guest accounts
• Helps guests with any inquiries, and provides assistance where necessary in a professional manner
• Answers all incoming phone calls and takes reservations
• Accurately follows cash handling procedures
• Adheres to all department and Company’s policies and procedures
• Ensures guests’ security by the proper handling of guest room keys and personal information
• Performs any other job related duties as assigned

Candidate Requirements:

• At least one year Hotel Front Office/Night Audit experience is a must for this position
• Experience with the Opera PMS is a definite asset
• High School or University/College Diploma is preferred
• Commitment to customer satisfaction
• Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner
• Excellent communications skills
• Works well under pressure in a changing environment
• Fluency in English, written and verbal; a second language is an asset
• Ability to work with minimal supervision
• Able to stand for an 8 hour shift
• Flexibility in shifts: mornings, evenings, weekends, statutory holidays
• Valid Canadian work permit and SIN is required
• Applicant must be situated in the Greater Toronto Area at the time of application

While we thank all applicants for their interest, only those selected for an
interview will be contacted.

NOVOTEL VAUGHAN OFFERS ACCOMMODATION FOR APPLICANTS WITH DISABILITIES IN ITS RECRUITMENT PROCESSES. IF YOU ARE CONTACTED BY NOVOTEL VAUGHAN REGARDING A JOB OPPORTUNITY OR TESTING, PLEASE ADVISE IF YOU REQUIRE ACCOMMODATION.

Job Types: Full-time, Part-time, Permanent

Additional pay:

• Overtime pay

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Night shift

Work Location: In perso

• Provides excellent guest service to all guests
• Greets, checks in, and settles all guest accounts
• Helps guests with any inquiries, and provides assistance where necessary in a professional manner
• Answers all incoming phone calls and takes reservations
• Accurately follows cash handling procedures
• Adheres to all department and Company’s policies and procedures
• Ensures guests’ security by the proper handling of guest room keys and personal information
• Performs any other job related duties as assigne