Company Description
Nestled in the heart of Tropical North Queensland, Novotel Cairns Oasis Resort offers a relaxed resort atmosphere just moments from the Esplanade, city centre, and Reef Casino. With a lagoon-style pool, Cairns’ only swim-up bar, and easy access to the Great Barrier Reef and Daintree Rainforest, our resort is a favourite for both leisure and business travellers.
As part of the global Accor network, we’re committed to creating memorable guest experiences through friendly service and a welcoming environment. We’re currently seeking a Part-Time Guest Service Agent to join our Front Office team. If you’re passionate about hospitality and thrive in a fast-paced, guest-focused role, we’d love to hear from you.
Job Description

WHAT WE’RE LOOKING FOR

We’re seeking a friendly, professional team player who thrives in a guest-facing environment and enjoys creating memorable service moments. You’ll bring a can-do attitude, strong communication skills and a genuine passion for hospitality.

• Previous experience in hotel front office or a customer-facing hospitality role
• A guest-first mindset with great attention to detail and service delivery
• Proactive, reliable, and able to adapt in a fast-paced environment
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A background with Accor and knowledge of its service culture and standards is considered an advantage.
• Flexible availability, including weekends and public holidays

Additional Information

As a Guest Service Agent, you’ll be the first smile our guests see and the last goodbye they remember. You’ll help create a seamless, welcoming experience from check-in to check-out, making every stay feel effortless and personal.

• Greet guests warmly and handle check-ins and check-outs with efficiency and care
• Respond to guest requests and questions with professionalism and local knowledge
• Promote Accor’s loyalty program and support sign-up targets
• Identify upselling opportunities to enhance guest experiences
• Manage phone calls, bookings, and basic porter duties as needed
• Work closely with other departments to ensure smooth daily operation

WHAT YOU’LL BE DOING

As a Guest Service Agent, you’ll be the first smile our guests see and the last goodbye they remember. You’ll help create a seamless, welcoming experience from check-in to check-out, making every stay feel effortless and personal.

• Greet guests warmly and handle check-ins and check-outs with efficiency and care
• Respond to guest requests and questions with professionalism and local knowledge
• Promote Accor’s loyalty program and support sign-up targets
• Identify upselling opportunities to enhance guest experiences
• Manage phone calls, bookings, and basic porter duties as needed
• Work closely with other departments to ensure smooth daily operations

Qualifications

We’re seeking a friendly, professional team player who thrives in a guest-facing environment and enjoys creating memorable service moments. You’ll bring a can-do attitude, strong communication skills and a genuine passion for hospitality.

• Previous experience in hotel front office or a customer-facing hospitality role
• A guest-first mindset with great attention to detail and service delivery
• Proactive, reliable, and able to adapt in a fast-paced environment
• Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
• A background with Accor and knowledge of its service culture and standards is considered an advantage.
• Flexible availability, including weekends and public holiday