Guest Service Agent - Novotel Sydney City Centre at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Office Tasks, Reservations, Guest Accounts, Telephone Etiquette, Cashier Reconciliation, Loyalty Program Enrollment, Computer Systems, Microsoft Office, Opera Cloud, Working Under Pressure, Multitasking, Issue Resolution, Communication Skills, Personal Presentation, Customer Focus

Industry

Hospitality

Description

Company Description Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further! Novotel Sydney City Centre is seeking an enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. Who We Are: Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. Job Description What will you be doing? Deliver service excellence, from check in to check out and everywhere in between Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Answer all telephone calls in a professional manner according to brand standard Reconcile cashier floats at the completion of each shift. Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Qualifications Your skills and experience include: Previous customer service experience in a Hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills and pride in personal presentation A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay Availability to work 38 hours per week on a rotating roster including mornings, afternoons, weekends and overnight shifts (as requested) Valid Australian working rights Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Agent will be responsible for delivering service excellence throughout the guest journey, from check-in to check-out, handling various front office tasks like selling facilities and managing reservations. This role also requires providing passionate and professional service to all guests while professionally answering all telephone calls and reconciling cashier floats per shift.