ABOUT US:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

ABOUT THE ROLE:

We are seeking a friendly and service-focused Guest Service Agent to join the front office team at Crowne Plaza Surfers Paradise. In this guest-facing role, you’ll be the first point of contact for our hotel, creating a warm welcome and delivering seamless check-in, check-out, and guest support experiences. The role will be on Casual basis with a flexible roster and may also include occasional overnight shifts.

KEY RESPONSIBILITIES:

• Greet guests upon arrival and provide them with information about hotel & resort facilities and services
• Assist guests with check-in and check-out procedures efficiently and professionally
• Providing information about hotel amenities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints promptly and courteously
• Managing reservations and room assignments effectively
• Utilising the hotel’s property management system to process bookings and updates
• Coordinate with other hotel departments to ensure seamless guest experiences
• Managing phone calls and directing them to the appropriate departments
• Maintain cleanliness and organisation at the front desk area