Guest Service Agent at Paramount Hospitality Management

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

18.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Cash handling, Data entry, Problem resolution, Interpersonal skills, Time management, Professionalism, Conflict resolution, Multitasking, Computer literacy, Attention to detail

Industry

Hospitality

Description

Must be open to working afternoon shifts Imagine making a career of creating memorable guest experiences at Floridays Resort Orlando! We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team! You will receive: * On the job training * Growth Opportunities * Competitive Pay rates * Benefits (Medical, Dental and Vision available 1st day after 60) * Company Paid Life Insurance * Paid Time Off * Special Recognition Programs * Team Member Discounts The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth. Responsibilities: * Greet guests with a welcoming smile and friendly demeanor * Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. * Obtain or confirm guest information, assign rooms, activate and distribute keys * Collect payment for room charges and other fees * Answer phones and direct calls to appropriate personnel * Check and send emails * Always maintain a clean and tidy workspace * Inform guests of hotel amenities and offerings * Access reservation system to determine unit availability and assists guests with reservations or changes as required * Communicate with housekeeping, room service and security staff as necessary * Resolve guests’ complaints and problems calmly and effectively * Report any unresolved problems with owners and guests to management. * Maintain a friendly, personable disposition Job Requirements: * Possess excellent verbal and written communication skills, with proficiency in the English language. * Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations. * Prior cash handling and data entry experience required. * Able to work weekends and holidays * Stand, sit or walk for an extended period of time or for an entire work shift Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.

Responsibilities

The Guest Service Agent is responsible for greeting guests, managing the check-in and check-out process, and handling room assignments and payments. They must also resolve guest complaints, answer inquiries, and coordinate with housekeeping and security staff to ensure a positive experience.