Full job description

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism

We are seeking an experienced Guest Service Agent to join our team. This role will report to the Front Office Manager and is fundamental in ensuring a positive and memorable experience for our hotel guests

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

Benefits

• Attractive salary package
• Hotel discounts through our Global Alliance Program - Discovery
• 50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar
• Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
• Ongoing learning and development through our learning experience platform
• Complimentary meal whilst on shift
• Health & Wellbeing - Employee Assistance Program and discounted BUPA Health Cover
• Reward and Recognition Program
• Discounted car parking

The successful candidate will:

• Provide exceptional customer service by addressing guest needs, handling enquiries, and facilitating smooth check-in and check-out processes.
• Be a point of contact for all guest needs
• Promote hotel facilities and associated loyalty programs
• Accurately maintain detailed guest reservations and preferences
• Maintain a high level of liaison between front office and all other departments within the hotel.
• Assisting with concierge when required

Ideally you will have:

• 1-2 years of Front Office experience within a 4–5-star environment
• Experience with Opera or similar PMS system
• Excellent Interpersonal skills with the ability to communicate verbally and written
• A passion for the hospitality industry & an eye for detail
• A customer service focus
• Well presented, with an outgoing personality
• Ability to work a rotating roster including evenings, weekends and public holidays
• Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind