Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto
Hotel Brand: InterContinental
Location: Australia, Victoria, Melbourne
Hotel: Melbourne (MELHA), 495 Collins Street, 3000
Job number: 118966
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer
perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

WHAT WE NEED FROM YOU

• Ability to be on your feet most of the day, with lots of bending and kneeling.
• Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to.
• You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories.
• Ideally, you will have spent at least one year in a front desk or guest service position.
• Ability to manage multiple tasks and conflicting deadlines.
• You will need a good grasp of reading, writing, and basic maths and computers.
• Fluent in local language; extra language skills would be great, but not essential.
• Understanding that Night, weekend and holiday shifts are all part of the job.
• You will have a high school diploma or qualification. A college or university degree would be a bonus, but is not essential.

Please refer the Job description for details