Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort at IHG Career

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Guest service, Check-in and check-out, Communication skills, Problem-solving, Attention to detail, Multitasking, Customer service, Conflict resolution, Hospitality management

Industry

Hospitality

Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world. As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove. We are currently seeking a Part-Time Guest Service Agent to join our Front Office team. Your Day to Day • Deliver a warm and professional welcome, creating a memorable first impression for every guest. • Manage check-in and check-out processes efficiently, ensuring a seamless guest experience. • Handle guest enquiries, bookings and payments with accuracy and care. • Recognise and engage IHG One Rewards members and returning guests to personalise their stay. • Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences. • Act as a trusted point of contact, confidently resolving guest enquiries and concerns. • Work collaboratively with all departments to ensure a smooth and consistent guest journey. What We Need From You • Previous experience in a Front Office or guest service role within a hotel environment preferred. • Strong communication skills with a warm, confident and professional approach. • Excellent problem-solving ability, with a focus on creating positive guest outcomes. • High attention to detail and ability to multitask in a fast-paced environment. • A passion for delivering exceptional guest experiences. • Flexibility to work a rotating roster including evenings, weekends and public holidays. • Full Australian working rights. What We Offer Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team. You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including: • Global hotel and F&B discounts across the IHG network • Paid birthday leave (Part-Time & Full-Time) • Lifelong learning and career development programs • IHG Career Milestone celebrations • Transfer of entitlements as you move and grow within IHG • Access to retail discount programs (Perkbox) We’re proud to be IHG — and we know you will be too. To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com Follow us on Instagram and Facebook - @intercontinentalsanctuarycove Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

Responsibilities

The Guest Service Agent is responsible for delivering a warm welcome, managing efficient check-in and check-out processes, and handling guest enquiries with accuracy. They must also anticipate guest needs, provide tailored recommendations, and collaborate with other departments to ensure a seamless guest experience.