Guest Service Agent | Part time | InterContinental Sydney Double Bay at InterContinental Hotels Group
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

27 Nov, 25

Salary

0.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

Guest Service Agent | Part time | InterContinental Sydney Double Bay
Hotel Brand: InterContinental
Location: Australia, New South Wales, Sydney
Hotel: Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028
Job number: 151421
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

WHAT WE NEED FROM YOU

  • Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
  • Prior experience working as a Guest Service Agent at a luxury hotel is preferred. Ideally you will have spent at least one year in a front desk or guest service position
  • Mandatory certifications include RSA
  • A high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience in Opera preferred
  • Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
  • Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays
  • Impeccable grooming standards and good personal hygiene
  • An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
  • Good communication and writing skills.
  • Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe.
Responsibilities

As a Guest Service Agent at InterContinental, you’ll be the first point of contact for our guests, creating a warm and memorable experience from the moment they arrive. In this role, you’ll manage check-ins and check-outs, handle bookings and transactions, and provide local insights to enhance each stay. You’ll also be a trusted support for our guests, anticipating their needs, resolving concerns, and ensuring their time with us is seamless and enjoyable. This is an exciting opportunity to represent a global luxury brand while delivering exceptional service and being part of a team that takes pride in creating unforgettable guest experiences.

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