Guest Service Agent Part Time - Mercure Melbourne Southbank at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Problem Solving, Computer Systems, Personal Presentation, Cash Handling, Loyalty Program Knowledge

Industry

Hospitality

Description

Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it’s the perfect base for any stay and to work. The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience. Job Description Be part of the excitement of Accor family, with limitless career opportunities and incredible benefits. W We are seeking energetic and enthusiastic Part Time Guest Service Agent to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable. What will you be doing? Deliver service excellence, from check in to check out and everywhere in between Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Answer all telephone calls in a professional manner according to brand standard Reconcile cashier floats at the completion of each shift. Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Qualifications Your Skills and experience include: Previous customer service experience in a Hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills and pride in personal presentation A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay Valid Australian working rights Valid RSA or willingness to obtain prior to starting Flexibility to work across a 7-day roster, mornings, afternoons and evenings Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Deliver exceptional service from check-in to check-out while completing various front office tasks. Ensure guests feel welcome and comfortable throughout their stay.