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Guest Service Agent at Peachtree Group Hospitality Management

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-in/Check-out Processing, Billing Adjustment, Reservation Management, Customer Service, Payment Processing

Industry

Hospitality

Description

***Must be available 7a-3p or 3p-11p, weekends and holidays a must*** The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Responsibilities

The agent is responsible for managing guest check-ins, check-outs, and billing while assisting with reservations. They must ensure high standards of quality and guest satisfaction by anticipating needs and providing professional service.