Guest Service Agent/Porter at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Property management system, Payment processing, Communication, Attention to detail, Upselling, Hospitality, Shift flexibility

Industry

Hospitality

Description

Company Description Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa. Job Description Welcome and check in/out guests while delivering proactive, customer-focused service and promoting loyalty programs Take initiative on ways to improve service Ensure public areas are well kept and tidy Assist with the transport of guests to & from the terminal (if able) Communicate requests to departments promptly. Upsell reservations/packages Qualifications You will be… Able to work weekends and demonstrate strong shift flexibility Someone with excellent attention to detail A confident communicator, both over the phone and in person Highly aware and able to anticipate and respond to guest needs Competent in completing check-ins through the Property Management System Experienced in taking payments and balancing EDC Someone who engages with guests with genuine compassion and care Additional Information Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Meals on shift Accor's Parental Leave Scheme Access to our Employee Assistance Program Paid birthday leave Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. ACCOR's Purpose Statement "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Guest Service Agent is responsible for welcoming guests, managing check-in and check-out processes, and ensuring public areas remain tidy. They also assist with guest transportation and proactively upsell hotel services to enhance the guest experience.