Guest Service Agent at Radisson Hotel Group

Kigali, Kigali City, Rwanda -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Problem Solving, IT Skills, Collaboration, Adaptability, Integrity, Hospitality, Time Management, Customer Satisfaction, Attention to Detail, Proactive Approach, Professional Appearance, Confidentiality, Relationship Building, KPI Management

Industry

Hospitality

Description

Company Description KCC & RADISSONBLU HOTEL. Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Roles/Responsibilities 1. Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to. 2. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. 3. Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. 4. Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility. 5. Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company. 6. Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values. 7. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. 8. Assign room according to guest request and preferences whenever possible. 9. Pre-register designated guests and prepare key packets and organize and coordinate check-in/pre-registration procedures for arriving groups. 10. Run daily reports (e.g. number of arrivals), identify any special requests, and check reports for accuracy. 11. Follow up with guests to ensure their requests or problems have been met to their satisfaction. 12. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 13. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 14. Process all guest check-ins by confirming reservations in PMS (Opera), verifying guest identity and scan it using Vicas software in guest profile , requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. 15. Enroll new members into the Radisson Loyalty Program by using the tools and resources provided by the hotel and adhere to the program standards and procedures. 16. Review requests for late check-outs and approve according to occupancy. 17. Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. 18. Drive departmental KPI’s(Key Performance Indicators) in day to day operations which includes monthly and yearly goals of GRI, Guest Voice and Enrollments Qualifications Experience in front office Ability to adapt to changing service environments Pro-active with a hands-on approach Passion for the hospitality industry Ability to manage work ensuring that tasks assigned are delivered Ability to find solutions, offering recommendations Personal integrity, with the ability to work in an environment that demands excellence Strong communication and listening skills Good IT skills Ability to work collaboratively at all levels within the department An open and positive personality Ability to handle challenging priorities and assignments Additional Information - Able to understand and work within Country culture Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences

Responsibilities

The Guest Service Agent supports the front office department to ensure a high level of guest experience and satisfaction. Responsibilities include managing guest check-ins, addressing inquiries, and maintaining effective communication with stakeholders.