Full job description

Education and Experience Requirements:

· High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.

· Previous hotel-related experience desired.

Key Duties and Responsibilities:

· Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.

· Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.

· Accurately administers Front Desk Clerical systems and procedures.

· Provides currency exchange services.

· Balances accounts of day’s business at end of shift.

· Comply with all laid down systems and procedures.

· Records all instances of refused business, with reasons of refusal.

· Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.

· To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.

· Answers incoming calls and places outgoing calls.

· Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].

· Receives guest messages and delivers the same to the guest.

· Logs all wake-up call requests and performs wake-up call services.

· Provides information about hotel services to guests.

· Keep records of calls placed and received by all departments and recording the call charges.

· Ensures the correct operation of the PBX system and VICAs system.

· Carries out administrative tasks.

· Handles every query in a polite and courteous manner.

· Promotes the hotels outlets and special events at all times.

· Maintains an awareness of competitor’s rates and occupancy levels.

· Ensures incoming guests are given the highest possible personal service.

· Maintains effective communication with all related departments to ensure smooth service delivery.

· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

· Takes telephone reservations when the reservations team are not available.

· Greets guests on their arrival ensuring they feel expected and welcome.

· Ensures the guest receives the accommodation he/she is expecting.

· Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.

· Deals swiftly, efficiently and sensitively to guest complaints and follows through.

· Maintains awareness of guest profile through the guest history.

• Performs other related duties as assigned

Job Type: Permanent

• Ability to commute/relocate: