Guest Service Agent/Receptionist

at  Sandman Hotel Group

Crawley RH10 8XH, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2025Not Specified31 Oct, 2024N/AResolutions,Customer Service,Writing,Conflict Resolution,Management Skills,NegotiationNoNo
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Description:

We now have an exciting opportunity for a Guest Service Agent to act as the Hotel’s front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

We are currently recruiting for the following position:

  • Guest Service Agent/Receptionist (Full-time)

JOB REQUIREMENTS:

  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Microsoft and Maestro software packages

APPLICABLE SKILLS:

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
    We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Responsibilities:

  • To provide a warm, welcoming and friendly environment
  • Responsible for checking guests in and out of the Hotel.
  • Luggage assistance
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Book telephone reservations
  • Computes bills, collects payment and makes change for guests.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours
  • Check all unresolved departures.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Trade Certificate

Count and verify cash shift activity keys gift certificates and wireless internet cards with departing shift.

Proficient

1

Crawley RH10 8XH, United Kingdom