Guest Service Agent at REMS INVESTMENT S.L

Malaga, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

25000.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship, Communication, Problem Solving, Adaptability, Bilingual, Knowledge of Andalucía, Receptionist Experience, Driving Licence

Industry

Investment Management

Description

Your mission Guest Service Agent at REMS Responsibilities Guide our guests using our communication tools (PMS and phone calls). Welcome the guests to the properties and assist them during their stay (check-in). Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..). Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.). Cover the reception of the guests in our office. Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs. Conditions and Benefits Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs). Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts. Possibility of part time scheduling starting from 25H/ Week. Contract: Permanent employment contract with a trial period depending on profile. Days off: 2 days per week. Salary: Between 20.500 EUR and 25.000 EUR annually. Great career potential growth in the rental department. To go any further, please send your CV at: careers@rems-group.com Follow us on Facebook, Instagram & Linkedin @rems.grou Your profile Skills and qualifications Good writing and spelling capabilities in English and Spanish (French and any other language is a plus). Be reactive, adaptive and improvise while facing issues. Having strong customer relationship capabilities. Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T Experience as a receptionist in a hotel or AirBnB accommodation is a plus. A Bachelor's degree in a relevant field is a plus. Driving licence is a plus. Why us? About us REMS is the top quality Airbnb management company in Spain. We provide holiday experience to our guests and a full scope of services to property owners; Real Estate, Reform and Interior Design, as well as Rental Management and Housekeeping in the most valuable locations of the Costa del Sol. Excellence and organization are our mottoes, our multicultural team is determined to face ambitious challenges, in order to grow and establish ourselves as a leader in the industry.

Responsibilities

The Guest Service Agent will guide guests using communication tools, welcome them upon check-in, and assist during their stay. They will also communicate with various departments to address operational needs.