Guest Service Agent

at  Sheraton Hamilton

Sheraton Hamilton Hotel seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Sheraton Hamilton is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people in the hospitality industry who are committed and dedicated to customer service, and who believe in spirited teamwork.
POSITION TITTLE: Guest Service Agent
STATUS: 1 x Full Time, 1 x Part Time
HOURS: Shifts will vary depending on operational requirements to include day and night shifts, weekends and holidays.

POSITION DESCRIPTION:

• Greet and welcome guests upon arrival
• Register guests onto the computer, verify reservation, address and credit information
• Use Lightspeed and StarGuest
• Promote the Marriott loyalty program and provide recognition and benefits to all present members
• Check guests in and out
• Accept payment for guest’ accounts both at the time of registration and at check-out.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Provide accurate currency exchange for guests.
• Answer telephones and guest inquiries
• Make travel arrangements
• Stock packing of Pantry
• Issue key and control entrance of safety deposit boxes
• Assist with luggage
• Any other duties as assigned

QUALIFICATION:

• High School or equivalent required
• One or two years in a customer service position
• Good communication skills required
• Demonstrated Customer Service Skills
• Proven ability to Multi-task
• Excellent Organizational Skills and attention to detail
• Demonstrated knowledge of hotel property Management system
• Multi-lingual, an asset

Please refer the Job description for details